Google Pay

HSBC Innovation Banking UK Business debit card or corporate cards are eligible for subject to status.

The Google website has a list of which devices you can use with Google Pay - https://support.google.com/googleplay/answer/1727131?hl=en-GB

If your device is lost or stolen, you can find, lock, or erase it using Find My Device Find My Device This link will open in a new window. Since Google Pay doesn't store your card details on your phone, anyone who finds or steals your phone won't be able to access that information, even if it's unlocked.

If you lose your device or card, please contact us immediately here on our 24 hour lost and stolen contact number : 0800 023 1062 or +44 0 207 367 7852.

You can also contact our card services team to suspend or remove your card from Google Pay.

You can contact us on: 0800 023 1062 or +44 0 207 367 7852

If you have a Business debit card

- Your actual card will be stopped, and you will not be able to continue to use Google Pay with this card

- When we issue you with a new card, you will need to register it with Google Pay again

If you have a corporate card

- Your physical card will be stopped, but you will still be able to use Google Pay for transactions. In most cases you won’t need to register your new card with Google Pay as we will update this automatically for you

- Once your new card arrives, you should activate it as soon as possible to continue using Google Pay

Lines are open 24 hours a day, 7 days a week. We may monitor or record calls.

If you replace or update your device, you will need to add your card(s) to Google Pay again.

Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example if you pass it to be repaired.

If your card is nearing expiry, we automatically issue a replacement card and update the new card details in Google Pay, once you’ve activated your new card. If the expiry month has passed and you haven’t received a new card, you’ll need to contact our card services team on : 0800 023 1062 or +44 0 207 367 7852

You can remove a card from Google Pay at any time. Select the card within the Google Pay app, and tap 'Remove card'. You can also go to Find My Device (Find My Device (google.com)) to remotely erase all the data in the device, including your card(s).

Yes. You can add the same card to Google Pay on multiple devices, but you'll need to add it to each device separately.

To use Google Pay with your HSBC Innovation Banking UK cards, you'll need:

A compatible Android TM device running Android Oreo 8.0 or above

An active HSBC Innovation Banking UK Corporate or Business Debit card

If you'd like to make contactless payments with your phone, it will need to support near-field communication (NFC). To check if your phone has NFC, look for it in your phone’s settings.

If you get a new device, you'll need to add your card or cards to the Google Wallet app (the app used for Google Pay) again.

You should also remember to remove your cards from Google Pay before getting rid of your old phone, whether you're selling, exchanging, or recycling it.

To remove your card:

Open the Google Wallet app and tap the card you want to remove.

Select the 3-dots menu in the top right-hand corner.

Select 'Remove payment method'.

Alternatively, go to 'Settings', then 'Payment methods'. Then tap the card you want to remove and select 'Remove card'.

Forgot to remove your HSBC Innovation Banking UK card from your old device? Call our card services team on : 0800 023 1062 or +44 0 207 367 7852

Yes. When you pay using Google Pay, your actual corporate or business debit card number is not shared with your payment. Instead, a virtual account number is used to represent your account information, so your card details stay safe, and your information stays secure.